Data Deletion

Users can request deletion of their Reps account and associated personal data.

To request deletion:

• Send an email to hello.reps.help@gmail.com from the email address connected to your Reps account.
• Use the subject: Reps Account Deletion Request.
• Include your registered email address and name.
• Parents or legal guardians who have provided consent for a minor user (aged 14-17) may also request the deletion of the minor's account and associated personal data by following this procedure and confirming their parental status.

After verifying your manual email request, our team will process the deletion of your account.

How we delete your data:

Based on our current system architecture, account deletion is achieved through a combination of hard deletion and data anonymization. Your authentication credentials, profile information, and uploaded media will be permanently deleted. However, transactional records (such as past bookings and payment receipts) cannot be entirely deleted without breaking platform integrity for our gym partners. Instead, these records are anonymized—your name, email, and phone number will be replaced with generic identifiers (e.g., "Deleted User"), ensuring the retained data can no longer be linked back to you.

Deletion requests will normally be processed manually within 30 days.